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Acaia Customer Support Specialist (Portland)

We're looking for a Customer Support Specialist at Acaia. If you're a technically-minded customer service pro, then we want to hear from you!

This position is based in Portland, OR.

Stuff you'll be expected to do

  • Respond promptly to customer and potential customer inquiries, and redirect them to the proper party, if necessary
  • Resolve and explain technical issues over e-mail, phone or Skype
  • Coordinate shipping and receiving of replacement and returned product
  • Be generally kind and helpful

You should be interested in

  • Brewing and drinking delicious coffee

Tools you will need to have/provide

  • iOS or Android device with Bluetooth LE
  • Computer with internet access
  • Telephone number
  • Internet access

Tools you will use

  • Email
  • Telephone
  • Zendesk
  • Slack
  • Stitchlabs
  • Spreadsheet and word processing tools (Google and Microsoft productsl)
  • Scales
  • Coffee brewing equipment

Things you should be able to do

  • Be ready to understand the inner workings of scales
  • Troubleshoot via e-mail or phone
  • Convey technical info over e-mail and phone to persons of varying technical proficiency
  • Occasionally work outside normal office hours to solve issues
  • Pack electronic equipment for shipping
  • Ship packages
  • Track packages
  • Receive package
  • Receive package
  • QC new and existing products
  • Be charming

Language skills

  • Proficient in English (speaking/reading/writing)
  • Other languages are incredibly helpful, including but not limited to: Mandarin Chinese, Spanish, German, French, Japanese. Polyglots preferred!

Other info about company & position here

  • This is a paid, full-time position
  • Acaia is a company dedicated to software & design-oriented tools for the specialty coffee industry. Because of the company’s new nature, you are expected to be flexible in your job. Your job may entail providing feedback on any beta programs we are working on
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