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Seasonal Offers, Shipping Deals, Cosmic Swag, & Holiday Hours

| by Acaia Marketing
As the festive season approaches, we are excited to share our promotions for our US and EU websites. These include seasonal offers, free shipping deals, and extended return periods. To top up the announcement, we are also releasing the latest Acaia swag!

Read on for all the details, including our holiday hours.
Seasonal Offers in white text against a green background with a brown package floating in the clouds


Elevate your coffee setup with our exciting seasonal offers!

 

US

November 11 to December 31
  • Purchase a Lunar: receive a free Double-Insulated Glossy Cup*
  • Purchase an Orbit and a Lunar: receive $50 off and a Double-Insulated Glossy Cup*

*ships separately. Promotion applies when all products are added to basket and until stocks last.

About the Double-Insulated Glossy Cup

The upcoming accessory to our line-up! Fashioned with a rounded mouth for the perfect sip. The cup has a double-wall insulated interior to keep your coffee at the perfect temperature. The design makes cleaning simple and the stackable shape allows for convenient storage. BPA-free, phthalate-free, and made from durable 304 stainless steel with a polished finish. 


EU

November 11 to December 13

  • Orders over €100: receive free shipping and a 250 g bag of coffee from Sprout Coffee Roasters.*
  • Every order of an Orbit or an Orion: receives one limited-edition ACME cup and a 250 g bag of coffee from Sprout Coffee Roasters.*
  • Order an Orbit and a Lunar: receive an ACME cup, a 250 g bag of coffee, plus €50 off on the total order.*

*Applies at checkout


About Sprout - EU Featured Roaster

Sprout Coffee Roasters was founded in 2019 by two brothers, Daniell and Ruben. Originally from Eindhoven in the Netherlands, they grew up in Perth, Australia. After owning a specialty coffee bar in Australia, the brothers returned to their hometown. With their extensive experience and passion for coffee, they established Sprout as a roastery with a tasting room. In addition to their love for coffee, they share a sense of humor, a passion for beer, and a devotion to hard work. They strive to preserve the values that farmers add to their coffee during cultivation. And aim to create the most sustainable coffee production system possible.

US and EU Shipping Deals in white text against a green background with a brown package floating in the clouds
From November 11 to December 13, we are running a special holiday offer of free shipping on our EU and US websites. To ensure your orders arrive before December 24, we recommend placing them by December 13.

US

Free shipping: shipping fees waived up to $39. However, it does not apply to orders including the Orbit or next-day air shipping.

EU

Orders valued over €100 on our European webshop receive free shipping and a 250 g bag of coffee from Sprout Coffee Roasters. This offer is valid for orders including the Orbit. Next-day delivery is not available.

The free direct shipping applies to addresses in 34 countries across the continent, including the following:

Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and the United Kingdom.

Extended Return Window

Returns and exchanges are welcome for most products within 30 days of purchase. Orders placed from November 11 to December 31, 2024, have an extended holiday return policy. Holiday returns will be accepted until February 1, 2025. You can see our normal return policy here.


Cosmic Swag

Toggle Patch Beanie
In additional exciting news, today marks the release of our latest season of swag! Designed by our own in-house artists, you can now purchase the following pieces of Acaia merch on our websites:
  • Toggle Patch Beanie: Available in three stylish colors. Switch up the Velcro patches to match your mood. Find them on US and EU.
  • Tap Tare Brew Tote Bag: A spacious tote perfect for the busy coffee fan on the go. Find them on US and EU.
  • Cosmic Sticker Set: Embark through the Acaia universe with this collection of high-quality stickers. Find them on US and EU.
  • Cosmic T-Shirt: Available in Black or White, in sizes S to XXL. Our t-shirts are 100% cotton and highlight the complete Acaia product line from the past decade. Find them on US and EU.

Winter Holiday Hours in white text against a green background with a brown package floating in the clouds


Our team will be taking a well-deserved break during the festive season. Our customer service and office hours will be adjusted to reflect this.

International

  • January 1: The Taiwan office will be closed for the New Year.

  • January 27 - February 2: The Taiwan office will be closed for the Lunar New Year.

US

  • November 28 - 29: Our US office will be closed for Thanksgiving. Support messages are only open on social media on a reduced-hour basis. We will resume normal email and social media hours on December 2.

  • December 24 - January 1: The US office will be closed for customer support emails and repairs.

  • December 24 - January 2: Support messages via social media will be paused. Normal service resumes on Jan 3.

Europe

  • The EU office and warehouse will be closed for customer support and repairs from December 24 to January 1. Normal services resume on Jan 2.

Japan

  • Our Japan team will be off from December 27 to January 5. Normal services resume on January 6 including shipping, customer support, and repairs.

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