Delivery TimeThe time it may take for your Acaia products to reach you varies after an order is placed. Total time includes both order processing and delivery.
- Processing: 2-3 working days
- Delivery: 3-14 days
Delivery time depends on your location and the different customs protocols. Some countries may have stricter rules for inspecting parcels. Couriers can delay some deliveries.
We do not assume any responsibility for postal delays.
Purchases with addresses outside the United States may be assessed for local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may impose additional brokerage fees or other surcharges that are part of the customs and tax process.
Customers are responsible for the payment of all fees, taxes, and duties related to shipment(s) to destinations outside of the United States.
If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes/duties not being paid, Acaia will not issue you a refund for your order. Orders can be delayed due to verification or time of order being placed.
CustomsThe customer is responsible for all customs fees.
If the customer's country or region charges fees (import tariff, value added tax, customs handling fees, etc.), the customer must pay the charge(s). The parcel’s actual value is reported on the customs documents and the fees will be collected by the post office or courier service provider.
We are not responsible for any customs delivery delays. We do not issue any proof of export documents, such as proof of country of origin, or export visas.