The season for coffee, community, and cheer is here. With it comes our 2026 holiday promotions, running until 31 December 2026.

To ensure your orders arrive before December 25, please place them by December 15 for our US webshop. Read on for all the details, including our extended return policy and winter holiday hours. 

To find our EU holiday offers, read the blog on the regional website here.

Free Shipping, Complimentary Coffee & Upcoming Collaboration Offer

Across our website and the United States, we are offering free shipping on orders up to $39 shipping fees. This offer runs until December 15, 2026. This excludes orders of the Orbit and coffee beans.

For orders over $250 on our website, we are offering complimentary bundles from our featured roasters. Each bundle includes two bags of coffee beans valued at $42 and above.

Choose incredible coffee from renowned roasteries such as Methodical, Proud Mary, Panther, and Passenger. Beans will arrive separately. Terms and conditions apply.

We're also preparing a special, limited collaboration bundle, exclusively for this holiday season. Details will be revealed next week. Check back on this blog post then for more information!

Extended Return Window

We’ve extended our holiday return policy for extra peace of mind. Orders placed between November 14 and December 31, 2026, are eligible for return or exchange until February 1, 2027. You can review our standard return policy here.

Winter Holiday Hours

Our global teams will take a well-deserved break during the holiday season. Please note the following schedules:

US

• November 27 - 28: Our US office will be closed for Thanksgiving. We will resume normal hours on November 30.

• December 24 - January 3: Marketing, E-commerce, and US Office teams will be off for a winter break. Normal operations resume Jan 4, 2027.

Europe

• December 23 - January 3: The EU office will be closed for customer support and order processing. Normal services resume Jan 4, 2027.

Japan

• December 29 - January 3: The Japan office will be closed for the winter holiday. Normal operations resume Jan 4, 2027, including shipping, customer support, and repairs.

Korea

• December 23 - 25: The Korea office will be closed for the winter holiday. Normal operations will resume on December 28.

• January 1 - 3: The Korea office will be closed for the New Year. Normal operations will resume on January 4, 2027, including shipping, customer support, and repairs.

International

• December 25 - 27: The international office will be closed for the national holiday.

• January 1 - 3, 2027: The international office will be closed for the New Year.

• February 4 - 10, 2027: The international office will be closed for the Lunar New Year.

From all of us at Acaia, thank you for another great year. We wish you a warm, restorative holiday season filled with moments to grind, bloom, and celebrate.

Find our promotions policy here.