The Orion Bean Doser has a 1-year limited manufacturer’s warranty. The warranty begins on the purchase date. This warranty covers all defects in materials and workmanship (parts and labor).
The Orion Doser is intended to be used only with whole coffee beans (green or roasted). The warranty does not apply to: improper use, lack of cleaning, abuse, normal wear and tear, foreign objects (debris, metallic objects, etc.) mixed in with beans or uses outside the intended use of dosing whole coffee beans.
Shipping for Warranty Repairs
In-Warranty Repairs. For US customers, Acaia provides free ground transportation to and from our US repair facility. For outside-US customers, please contact your original place of purchase or local distributor. The customer will pay the freight charges for the defective unit return.
Outside-Warranty Repairs. Acaia may be able to repair units that are not covered by the warranty. The customer is responsible for paying all fees: repair, parts, and shipping (including duties).
Registration & Support
Register your Orion online at acaia.co/product-registration. E-mail us at firstname.lastname@example.org if you need any assistance. Our support team will work with you to determine the problem and see if it can be fixed quickly and easily.
The high quality workmanship of Acaia products bearing the Acaia trademark is guaranteed by Acaia Corporation, USA.