The Acaia Pearl Model S has a 1-year limited manufacturer’s warranty. The warranty begins on the purchase date. This warranty covers all defects in materials and workmanship (parts and labor).

This warranty does not apply to: improper use, lack of cleaning, abuse, and normal wear and tear.

Shipping for Warranty Repairs

In-Warranty Repairs. For US customers, Acaia provides free ground transportation to and from our US repair facility. For outside-US customers, please contact your original place of purchase or local distributor. The customer will pay the freight charges for the defective unit return.

Outside-Warranty Repairs. Acaia may be able to repair units that are not covered by the warranty. The customer is responsible for paying all fees: repair, parts, and shipping (including duties).

Registration & Support

Register your Pearl Model S online at E-mail us at if you need any assistance. Our support team will work with you to determine the problem and see if it can be fixed quickly and easily.

The high quality workmanship of Acaia products bearing the Acaia trademark is guaranteed by Acaia Corporation, USA.