We can't believe it, but we're less than two months away from the end of 2022. As such, we have some updated hours and shipping recommendations for you.
📦 Starting November 14, we are running a special holiday offer of free shipping.
⚡️ Code: SHIPFREE22
This offer lasts until December 31 and is available for all United States and selected European countries. The free shipping offer applies up to a $35 shipping fee and does not include the Orbit (US only) or next-day air.
Our European webshop is running this offer of free shipping directly to 34 countries across the continent. This offer extends to addresses in Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and the United Kingdom.
Ordering: We recommend ordering before or on December 12 to ensure orders arrive before December 24. The warehouse will continue shipping up until December 30, excluding closed office hours. It will be closed on January 2-6. Orders placed after December 31 will be sent out on January 9, 2023.
Ordering: We recommend ordering before or on December 14 to arrive before December 24. Keep in mind that FedEx cannot guarantee shipment dates, as noted in our shipping policy.
Customer Service & Office Hours
Our customer service hours will also be adjusted for the holiday season.
- Dec. 31-Jan. 2: The Taiwan office is closed for the New Year.
- Jan. 20-29: The office is closed for the Lunar New Year holiday.
- Nov. 24-25: Our US team will be off to recharge for the upcoming end of the year. You can still message us through our social media if you have any queries, and we will be back to respond to support emails on November 28.
- Dec. 24-Jan. 2: The US office will be closed for customer support and repairs. Customer support emails will resume on January 3.
- Dec. 23: The European office is closed.
- Jan. 2-6: The warehouse is closed. Shipments resume on January 9.
We have more information about what else to expect from us this year.
Orbit - US Drops
We will be continuing our series of drops of the Orbit Eclipse Edition through the end of the year and into 2023. We will be giving notice of releases before they happen on both our social media and our dedicated newsletter. You can read more about our first Acaia grinder and sign up for the newsletter here.
Returns and exchanges are welcome for most products within 30 days of purchase. Orders placed on November 15 to December 31, 2022, have an extended holiday return policy. Holiday returns will be accepted until February 1, 2023. You can see our normal return policy here.